General Information
If you are not happy with your purchase , you may return the purchased products to us within 7 days of receipt for a full refund or credit code.
The product should be in original condition including any packaging, information manuals, accessories and spare parts. The returned item should also be unused. We offer full delivery charge refunds where your order is cancelled on the same day payments is made for a particular order, however if the return is an unwanted item or misused delivery charges are not refunded.
If you find yourself in such a situation, please contact us at sales@curanova.co.za to start the return or exchange process with the following information:
1. Order number
2. Proof of payment
3. Delivery address
4. Contact telephone number
Refunds
We are able to process refunds within 10 working days. All refunds are issued based on your original payment method. However if the return is an unwanted item or misused refunds exclude delivery charges.
Order cancellations
If your product has already been shipped, then unfortunately we cannot cancel the orders and this will need to be returned for a refund as described above. In this case the refund would exclude the delivery charge.